At Rosey Skincare, we are committed to providing you with a seamless and satisfying shopping experience. Your concerns matter to us, and we’re here to assist you every step of the way.

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How to Contact Us?

If you need any assistance, feel free to reach out to us through the following channels:

📞 WhatsApp & Call: 0307-4268017
📧 Email: theroseyskincare@gmail.com

Our customer service team is available to respond to your queries Monday to Saturday from 10 AM to 7 PM.

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Order-Related Support

Order Tracking: Once your order is dispatched, you’ll receive a tracking ID via SMS or WhatsApp. You can also contact us for live updates.

Order Modifications & Cancellations: If you wish to modify or cancel your order, please contact us within 12 hours of placing it. Once dispatched, changes cannot be made.

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Returns & Refunds Assistance

We understand that sometimes things don’t go as planned. That’s why we have a 7-day return & exchange policy for eligible products.
✔ Defective, expired, or incorrect products are eligible for exchange or refund.
✔ Refunds will be processed via JazzCash, Easypaisa, or Bank Transfer, with delivery charges deducted.
✔ The product must be unused and undamaged for return eligibility.

For full details, please visit our Returns & Exchange Policy.

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Product Inquiries & Recommendations

Not sure which product is right for your skin type? Our skincare experts are here to help!

Message us on WhatsApp for personalized recommendations.

Email us your concerns, and we’ll suggest the best products for you.

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FAQs & Common Questions

Looking for quick answers? Check out our FAQs section for commonly asked questions regarding:
✔ Shipping & Delivery
✔ Payment Methods
✔ Return & Exchange Policy
✔ Skincare Product Guidelines

If you still have any questions, feel free to reach out. We’re here to help!

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For any further assistance, contact us anytime! Our team is dedicated to providing you with the best skincare shopping experience.