[9:18 PM, 3/26/2025] Rosey Skincare: At Rosey Skincare, we are committed to delivering your luxury skincare products safely and efficiently across Pakistan. Please review our shipping and delivery details below.

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📦 Standard Shipping Details

Processing Time: Orders placed before 12:00 PM (noon) are processed on the same day. Orders placed after 12:00 PM will be processed the next working day.

Dispatch Days: Monday to Saturday (excluding public holidays).

Delivery Timeline:

Lahore: 2-3 working days

Other Cities: 5-8 working days

Shipping Fee: Flat rate of PKR 300 (for orders up to 1kg).

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⚡ Urgent / Express Delivery (TCS)

Need your order faster? We offer express shipping via TCS for an additional charge:

Lahore: PKR 300 (for up to 1kg) – delivery within 1 working day.

Other Cities: PKR 400 (for up to 1kg) – delivery within 2-4 working days.

To request urgent shipping, please WhatsApp us at 03074268017 or email us at theroseyskincare@gmail.com before placing your order.

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🚚 Order Tracking

Once your order is shipped, you will receive a tracking number via WhatsApp/SMS to monitor your delivery status.

If you do not receive tracking details within 24 hours of dispatch, please contact us.

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🔄 Delivery Policy & Failed Deliveries

Please provide complete and accurate shipping details to avoid any delays.

If a delivery attempt fails due to an incorrect address or the recipient not being available, we will re-attempt delivery. If the package is returned, the customer must pay the shipping fee again for re-dispatch.

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🛑 Important Notes

✔ No international shipping – We currently ship only within Pakistan.
✔ Delivery timelines may vary due to unforeseen delays (e.g., weather, holidays, courier issues).
✔ If your package does not arrive within the estimated time, please contact us.

For further details or any shipping-related queries, please reach out via:

📞 Call/WhatsApp: 03074268017
📧 Email: theroseyskincare@gmail.com

We appreciate your trust in Rosey Skincare and strive to ensure a seamless shopping experience for you!
[9:21 PM, 3/26/2025] Rosey Skincare: Return & Exchange Policy

At Rosey Skincare, we are dedicated to providing premium quality products and ensuring customer satisfaction. However, if you need to return or exchange an item, please review our policy below.

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🔄 Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

✔ Defective, damaged, or expired products – If you receive a damaged, faulty, or expired item, we will replace it.
✔ Wrong item received – If you receive the wrong product, we will arrange an exchange.
✔ Incorrect order by the customer – If you ordered the wrong item, you may exchange it (return shipping costs apply).

⛔ Returns are NOT accepted if:

The product has been used or opened.

The product is damaged due to misuse.

The return request is made after 7 days of delivery.

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📅 Return & Exchange Process

1️⃣ Submit a Request – Contact us within 7 days of receiving your order through:
📞 WhatsApp: 03074268017
📧 Email: theroseyskincare@gmail.com

2️⃣ Provide Proof – Share clear pictures/videos of the issue to verify eligibility.

3️⃣ Approval & Instructions – Once approved, we will provide return shipping details.

4️⃣ Return the Product – The item must be in original, unused condition, with packaging intact.

5️⃣ Refund or Exchange Processed – After receiving and inspecting the returned item:

For exchanges – We will ship the correct product.

For refunds – The amount will be refunded (minus delivery charges).

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💰 Refund Process & Methods

Refunds are issued only for defective, expired, or wrong products.

Delivery charges (PKR 300) will be deducted from the refund.

Refunds will be processed within 7 working days via:

JazzCash

Easypaisa

Bank Transfer

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🚚 Who Pays the Return Shipping?

✔ We cover return shipping if the issue is on our end (wrong, damaged, or defective item).
✔ Customers bear return shipping if they ordered the wrong item or changed their mind.

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🛑 Important Notes

The returned product must be unused, undamaged, and in original packaging.

Exchanges depend on stock availability.

No cash refunds – only store credit or bank transfer will be provided.

Processing time: Refunds & exchanges take 5-7 working days after we receive the returned product.

For further details or assistance, feel free to contact us:

📞 Call/WhatsApp: 03074268017
📧 Email: theroseyskincare@gmail.com

We appreciate your trust in Rosey Skincare and are here to ensure a smooth shopping experience for you!